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The rules and procedures outlined in this document serve as the basis of a formal agreement between Score Academy Online and its students, parents, tutors, and guardians. By enrolling in Score Academy Online, all parties acknowledge that they have read, understood, and agree to abide by the terms, conditions, and expectations set forth herein.
Score Academy Online is committed to providing a high-quality, personalized, and accredited online education. These rules and procedures are designed to maintain a safe, respectful, and academically rigorous learning environment for all stakeholders. They are subject to periodic review and may be updated at the discretion of Score Academy Online, with reasonable notice provided to all affected parties.
Questions or requests for clarification regarding these rules and procedures should be directed to our support team at support@score-academy.com.
Score Academy Online is committed to providing an inclusive and equitable educational environment for all students. Score Academy Online does not discriminate on the basis of race, color, national origin, ethnicity, sex, gender identity, gender expression, sexual orientation, religion, creed, age, disability, genetic information, socioeconomic status, immigration status, or any other characteristic protected by applicable federal, state, or local law.
This policy applies to all aspects of the Score Academy Online experience, including but not limited to admissions, enrollment, access to courses and programs, grading and assessment, disciplinary procedures, and the provision of student services and support.
Score Academy Online is dedicated to fostering a learning community in which every student feels welcomed, valued, and respected. All staff, teachers, students, and families are expected to uphold this commitment and to treat one another with dignity and fairness.
Any student, parent, or guardian who believes they have experienced or witnessed discrimination of any kind is encouraged to report the matter immediately by emailing support@score-academy.com. All reports will be taken seriously, investigated promptly, and handled with appropriate confidentiality. Score Academy Online prohibits retaliation against any individual who makes a good-faith report of discrimination or who participates in an investigation.
Score Academy Online students take their education seriously and act with respect and integrity when interacting with their peers, teachers, and all members of the Score Academy Online community. Score Academy Online students are proud of their conscious choice to prioritize and personalize their education. They work hard to ensure positive progress and results, understanding that their academic journey is a shared responsibility between themselves, their families, and our team of educators.
As a Score Academy Online student, you are expected to:
While Score Academy Online is an online learning platform, it is important to remember that behind every screen is a human being. As a Score Academy Online student, please practice good etiquette and remember to be respectful and considerate to the person on the other side of the message. This applies to all areas of the platform, including but not limited to social media pages, live lessons, teacher chats, discussion forums, and email correspondence.
Students are expected to:
While Score Academy Online offers flexibility in scheduling, consistent engagement is essential for academic success. Students are expected to:
Score Academy Online maintains a strict zero-tolerance policy when it comes to cyberbullying, harassment, and any form of inappropriate conduct. All students, parents, and guardians are expected to contribute to a safe and supportive online learning community.
Cyberbullying is defined as the use of electronic communication, including but not limited to mobile phones, social media, email, messaging platforms, and the internet, to intimidate, threaten, harass, or otherwise harm another person.
Inappropriate conduct and bullying may include, but is not limited to:
If you, or any other student, feel as though you have been exposed to any form of bullying, harassment, or inappropriate conduct, please alert us immediately by emailing support@score-academy.com. All reports will be treated with the utmost confidentiality and will be investigated promptly.
Score Academy Online reserves the right to investigate all reported incidents thoroughly. During an investigation, the accused student may be temporarily suspended from certain platform features pending the outcome. Following an investigation, Score Academy Online may take disciplinary action up to and including permanent expulsion from the platform.
Consequences for violations of this policy will be determined on a case-by-case basis and may include:
The Canvas Inbox is the primary communication channel between students and teachers. Students are expected to check their Canvas Inbox regularly and acknowledge receipt of, or respond to, all messages sent by teachers within 48 hours. Failure to respond to teacher communications may result in delays to academic progress and may be noted as a concern in the student’s academic record.
For administrative, billing, or general inquiries, students and parents may contact Score Academy Online at support@score-academy.com. Score Academy Online aims to respond to all email inquiries within two business days. Urgent matters should be communicated via phone at (561) 333-8882.
Teachers are available during their designated office hours for additional support. Students should refer to their course page for specific teacher availability and scheduling information. While teachers strive to respond to messages promptly, please allow up to 48 hours for a response during peak periods.
Score Academy Online recognizes the vital role that parents, tutors, and guardians play in a student’s academic success. The academy will communicate with parents and guardians regarding academic progress, concerns, upcoming deadlines, and any disciplinary matters. Parents and guardians are encouraged to reach out to the support team at any time with questions or concerns.
Live Lessons are available exclusively to students enrolled in the synchronous learning program. Students on asynchronous learning plans do not have access to Live Lessons and should refer to their course materials and recorded content for instruction.
The focus of Score Academy Online’s Live Lessons is learning. These sessions provide valuable real-time interaction with teachers and are a key component of the synchronous curriculum. Synchronous learners are expected to attend live lessons prepared and ready to participate, and to be considerate and respectful to their peers and teacher in order to maximize the learning benefits.
All Live Lessons are recorded by the teacher in real time and made available to synchronous learners in the Live Lesson Library for later review. By participating in a Live Lesson, students consent to being recorded. Recordings are made available solely for educational purposes and may not be downloaded, shared, or distributed by students outside of the Score Academy Online platform.
During Live Lessons, students should adhere to the following guidelines:
Synchronous learners who are unable to attend a scheduled Live Lesson should watch the recorded version in the Live Lesson Library as soon as possible. If a student consistently misses Live Lessons, the teacher or academic team may reach out to discuss strategies for improved engagement.
Assignments are a critical component of the Score Academy Online curriculum and provide important opportunities for learning, review, and assessment of academic progress. Students are expected to complete all assignments to the best of their ability, by the established deadlines, and in accordance with the specific instructions provided.
Plagiarism will not be accepted at Score Academy Online. At Score Academy Online, plagiarism refers to the direct copying of model answers, the copying of someone else’s work, the submission of work completed by a third party, or the paraphrasing of another’s work without proper attribution.
If plagiarism is encountered in an assignment, the following actions will be taken:
Repeated instances of plagiarism may result in escalating consequences, up to and including the permanent removal of the student from the Score Academy Online platform. Remember that plagiarism undermines your own learning and will only lead to short-term gratification. By not receiving an honest assessment of your work, you will not be able to track and assess your current level of knowledge in order to best prepare yourself for tests, exams, and your American High School Diploma requirements.
The use of artificial intelligence (AI) tools in assignments, tests, and all other graded work at Score Academy Online is strictly prohibited. This includes, but is not limited to, any software, application, or program that generates answers, solutions, essays, code, or similar work on behalf of students, such as chatbots, large language models, automated writing assistants, and AI-powered paraphrasing or summarization tools.
Score Academy Online has implemented advanced detection measures to identify the use of AI-generated content. If AI use is detected:
Repeated violations may lead to the student’s removal from the Score Academy Online platform. The prohibition against AI use is in place to ensure honest evaluation of a student’s work and academic progress. Score Academy Online is committed to the best interests of its students and will only accept the submission of original work.
Unless specifically stated otherwise, all assignments should be completed under test conditions. This means that the student should not have access to textbooks, course notes, personal study notes, the internet, or any other reference materials during completion. Each assignment provides an opportunity to assess the student’s true level of understanding and retention of knowledge and key concepts.
If a specific assignment is designated as “open book” or carries alternative instructions, these will be clearly communicated by the teacher. Students should carefully read all assignment instructions before beginning.
Depending on the course and assignment type, some submissions may be completed online through the Score Academy Online platform, while others may require written work. The specific format for each assignment will be clearly indicated in the assignment instructions. Students should review these instructions carefully before beginning their work.
Submission requirements:
Temporary accommodations for submission format may be requested in extenuating circumstances by contacting support@score-academy.com with appropriate supporting documentation.
Students are expected to submit assignments by the established deadlines. If a student anticipates difficulty meeting a deadline, they must notify their teacher in advance to discuss a possible extension. Late submissions without prior arrangement may be subject to grade penalties or may not be accepted.
Score Academy Online encourages students to learn from their mistakes. Students may be permitted to resubmit corrected work at the discretion of their teacher. Resubmission policies may vary by course and will be communicated by the teacher at the start of each course or term.
Score Academy Online offers an accredited American High School Diploma program for Grades 9 through 12. The program is designed to meet the requirements for an accredited high school diploma recognized by colleges, universities, and employers within the United States and internationally.
Score Academy Online will communicate with students and parents/guardians on a yearly basis regarding:
Students and parents/guardians are responsible for ensuring that the student completes the required credits in accordance with the personalized plan provided. Failure to maintain adequate progress may result in a meeting with the academic team to discuss remediation strategies.
To earn an American High School Diploma through Score Academy Online, students must successfully complete all required credits as outlined in their personalized academic plan, meet minimum GPA requirements, and fulfill any additional requirements communicated by the academic team. Specific graduation requirements will be discussed with each student and their family at the time of enrollment and revisited annually.
Score Academy Online is committed to protecting the privacy and personal information of its students and their families. All personal data collected during the enrollment and educational process will be handled in accordance with applicable data protection laws and regulations.
Student information is collected and used solely for the purposes of delivering educational services, communicating with students and their families, monitoring academic progress, and ensuring compliance with accreditation standards. Score Academy Online will not sell, share, or distribute student information to third parties except as required by law or accreditation bodies.
Score Academy Online employs industry-standard security measures to protect student data and platform integrity. Students are responsible for maintaining the confidentiality of their login credentials and must not share their account details with any other person. If a student suspects unauthorized access to their account, they should notify support@score-academy.com immediately.
Students are responsible for ensuring they have access to the technology required to participate fully in the Score Academy Online program. This includes:
Score Academy Online is not responsible for technical issues arising from a student’s personal equipment or internet service. Students experiencing persistent technical difficulties should contact support@score-academy.com for guidance.
Students must use the Score Academy Online platform and all associated technology tools solely for legitimate educational purposes. Prohibited activities include:
Maximum involvement by both the student and their parent, tutor, or guardian is required for best results. Research consistently demonstrates that students achieve better academic outcomes when their families are actively engaged in their education.
Parents, tutors, and guardians are encouraged to:
Details regarding tuition, fees, and payment schedules are provided at the time of enrollment and are outlined in the student’s enrollment agreement. All fees must be paid in accordance with the agreed payment schedule. Failure to make timely payments may result in suspension of access to the platform and course materials until the outstanding balance is resolved.
Parent(s) and guardians understand and agree that enrollment at Score Academy Online constitutes a full academic-year commitment. The refund and financial obligation policies differ depending on whether the student is enrolled in the synchronous or asynchronous learning program.
In the event of early withdrawal or dismissal during the school year, tuition is payable for the remainder of the school year and will not be prorated. At Score Academy Online’s election, the outstanding balance may become immediately due and payable. An official transcript, final report card, and other school records will be issued only when all financial obligations are current and paid.
Notwithstanding the above, if the student is unable to finish the curriculum (either due to pace of progress or excessive absences or lateness), then parent(s) shall have the option to add 1-on-1 hours for the classes in question. The additional time will be charged at the rate of $70 per hour.
In the event of early withdrawal or dismissal during the school year, the parent’s financial obligation shall be limited to the greater of (a) the total tuition amount already paid, or (b) the prorated portion of annual tuition corresponding to the percentage of the student’s course progression completed as of the date of withdrawal or dismissal, as determined by Score Academy Online in its reasonable discretion.
For both synchronous and asynchronous learners, an official transcript, final report card, and all other school records will be released only when all financial obligations are current and paid in full. Requests related to early withdrawal or refunds should be directed to support@score-academy.com.
Please note that in cases where any of the above rules are broken, or in cases of non-adherence to these procedures, Score Academy Online reserves the right to take necessary action deemed fit as a reasonable consequence of the transgression.
The disciplinary process may include, but is not limited to:
The severity of the consequence will be determined based on the nature and frequency of the infraction. Score Academy Online aims to apply disciplinary measures fairly and consistently, with the primary goal of maintaining a safe and productive learning environment for all students.
Score Academy Online reserves the right to amend, update, or modify these rules and procedures at any time. Any changes will be communicated to students and parents/guardians via email and/or a notification on the Score Academy Online platform. Continued use of the Score Academy Online platform following the communication of any amendments constitutes acceptance of the updated terms.
Students and parents/guardians are encouraged to review this document periodically to stay informed of any changes.
For questions, concerns, or support, please contact Score Academy Online using any of the following methods:
If you have questions about our program, policies, or how enrollment works, we’re happy to help.